Head- Quality (WIKA India)

Position Title Head- Quality (WIKA India)
Department Quality
Subfunction Strategic
Role Purpose Driving quality standards, compliance, process improvements, and risk management to
protect the brand reputation and ensure customer satisfaction across WIKA India. Ensure to deliver high-
quality, compliant products consistently. Fostering a culture of quality and collaborating with cross-
functional teams to achieve organizational goals.
POSITION SUMMARY
Quality Head is a senior management role focused on overseeing, implementing, and ensuring quality
standards and control processes across multiple manufacturing facilities of WIKA India. This role ensures
that all plants comply with industry standards, regulations, company policies and customer satisfaction
This role requires developing and implementing unified quality assurance protocols, continuous process
improvements, and a data-driven approach to problem-solving.
POSITION RESPONSIBILITIES & ACCOUNTABILITIES

1. Strategy Development and Leadership:
   · Develop and implement a quality strategy to enhance operational performance.
   · Lead the quality function, fostering continuous improvement and best practices.
   · Align organizational quality with business goals and industry standards.
   · Advise senior management on key organizational and management issues.
   · Develop and drive the Quality Management System to deliver best-in-class products and meet customer
   expectations.
   · Communicate and support the company’s mission and strategic vision.
   · Define plans to achieve business goals focused on high product and process standards.
   · Contribute to business strategy and annual budget planning.
2. Plant Quality Support
   · Ensure implementation of Production Excellence for Quality in all plants in accordance with the annual
   roadmap including, coaching, supporting, tracking, escalation & resolution of problems.
   · Actively lead the reduction of Customer PPMs (Parts Per Million), Cost of Quality and in-house scrap
   and waste
   · Ensure laboratories are set-up & managed in accordance with the Customer and Safety requirement in
   plants.
   · Support Plants to create and implement best practice quality processes and procedures to aid and
   improve business performance
   · Evaluate the challenges faced by the Plants in terms of Quality and take action to mitigate risks and
   develop opportunities
   · Ensure effective internal and external audits happen to minimize Quality risk
   · Ensure that corrective actions are delivered and non-compliance issues are resolved on time
   · Implements in-process product inspection standards by studying manufacturing methods and devising
   testing methods and procedures.
3. New Product Development (NPD)
   · Ensure that all new quotation proposals are verified by Quality to ensure that standard product &
   process is being quoted and that countermeasures from high severity problems are embedded into the
   quotations.
   · Lead and manage the quality function from new product conception through to warranty analysis to
   ensure a proactive culture so that customers receive the product to the highest standard of quality
   possible
   · Ensure that Program Quality processes are followed in launches including tracking, reporting, escalation
   & resolution of problems (includes product safety requirements if any)
4. Product Quality Assurance:
   · Define product quality standards and ensure compliance with customer specifications, regulatory
   requirements, and industry standards.
   · Ensure product quality across all stages, from raw materials to final products, ensuring consistency and
   reliability.
5. Supplier Quality Management:
   · Establish and maintain standards for supplier quality, ensuring that raw materials and components meet
   quality requirements.
   · Collaborate with procurement teams to evaluate and select suppliers and conduct supplier audits as
   needed.
6. Customer Satisfaction and Complaint Resolution:
   · Address customer feedback and complaints related to product quality, leading root cause investigations
   and ensuring effective corrective actions.
   · Develop and maintain strong relationships with key customers, understanding and fulfilling their quality
   expectations
   · Engage with customers, communicate improvements, and build trust in the quality of the products.
7. Quality Management System (QMS) Oversight and certification:
   · Oversee the implementation and continuous improvement of a comprehensive QMS, including ISO
   standards or other relevant industry certifications.
   · Ensure consistent application of quality processes, protocols, and documentation across all plants.
   · Oversee regular and timely assessment & recertifications of (Ex- ISO 9001 ,14001 & 45001, PED,
   ASME, etc).
   · Oversee certification and effective functioning of Flow Calibration Lab (IS17025).
   · Ensuring successful DQS Global Matrix audits
8. Team Leadership and Development:
   · Lead, mentor, and develop the quality team, fostering an environment of high performance,
   engagement, and continuous learning.
   · Ensure adequate training for staff in quality management principles and practices
   · Promote a culture of quality and continuous improvement among the QA/QC staff.
9. Compliance and Risk Management:

· Identify potential risks in the production or delivery process, implementing preventative measures and
corrective actions as needed.
· Ensure compliance with local, national, and international quality standards, laws, and regulations.
Authorities: To halt production, reject non-compliant products, and initiate process changes as necessary
to ensure quality. Authorities to approve or reject products, processes, or materials that do not meet
established quality standards.
PERFORMANCE GOALS AND INDICATORS FOR THE ROLE
·
· %age Reduction in defects
· Adherence of all quality parameters
· Effective redressal of customer complaints
· Adherence of Supplier Quality
· Timely closure of audit NC’s and observations
· Achieving PPM as per targets
LEVEL OF SKILLS, EDUCATION AND EXPERIENCE REQUIRED
· Bachelor’s degree in Engineering, Operations Management, or a related field.
· Minimum of 15 years of experience in quality management within the relevant manufacturing or
continuous improvement roles, with at least 5 years in a leadership position.
· An MBA or a master’s degree in Quality Management or Operations Management, can be
advantageous.
· Certifications such as Six Sigma (Black Belt or Green Belt) or Certified Quality Engineer (CQE) /
Certified Manager of Quality/Organizational Excellence (CMQ/OE), or similar.
· Proven experience in implementing and driving quality systems and continuous improvement initiatives.
· Excellent problem-solving, analytical, and communication skills.
KEY COMPETENCIES
Behavioral – For Definitions please refer to Competency Mapping)
v Communication
v Relationship Management
v Influencing Skills
v Decision Making
v Ethical Practices
Functional –
v Quality Assurance Functional Competencies (Refer Competency Mapping)
v Business Acumen
v Business General Awareness
v Good Analytical Skills

The role directly Reports to Sr. Vice President of WIKA India
The role has matrix-reporting relationship with
Head of Ops
Other key internal relationships Quality Heads, Other plant Level Functional Heads
Key external relationships Vendors and Suppliers Customers, Third Party/ Government auditors
No. of direct reports 4
No. of indirect reports within the sphere of influence 10